Sense Making 360 to address Double Disconnect Draft V0.2

 Geoff Marlow discusses the concept of the Double Disconnect in his insightful blog post.

https://www.linkedin.com/posts/geoffreymarlow_the-double-disconnect-activity-7066272734787301376-lwMG?utm_source=share&utm_medium=member_desktop

This is an experimental blog co-authored with ChatGPT. So please consider this as a draft ThoughtSpark to facilitate a discussion.

In today's ever-changing and uncertain world, organizations need to move away from relying solely on prediction-based planning. Instead, they should foster an entrepreneurial culture that values innovation, agility, and adaptiveness. However, this is easier said than done, especially when confronted with the Double Disconnect.

The Double Disconnect refers to two distinct challenges. Firstly, there is a disconnect between sense-making and decision-making, which hampers the organization's ability to make informed choices. Secondly, there is a disconnect between decision-making and action-taking, impeding the implementation of decisions. These disconnections are exacerbated by the accelerating pace of change, increased uncertainty, and unpredictability.



The Double Disconnect acts as a significant barrier to establishing an entrepreneurial culture within organizations. This issue stems from the outdated belief that senior executives should primarily focus on making decisions.

In a future-fit entrepreneurial culture, the role of senior executives shifts from decision-making to creating conducive conditions. They facilitate an environment where sense-making, decision-making, and action-taking are tightly interconnected, constantly iterated, deeply embedded, and widely distributed. This approach ensures that sound decisions are continuously made and implemented throughout the entire organization.



In the next installment, the blog will explore the consequences of expecting employees to act on decisions that lack coherence. This mismatch stifles the emergence of future-fit entrepreneurial cultures characterized by innovation, agility, and adaptiveness. Furthermore, the blog will examine why organizations have struggled to effectively address the Double Disconnect.

Based on their experience, the author and their team have observed the Double Disconnect phenomenon in most organizations. They focus on enhancing an organization's sense-making capabilities to improve decision intelligence. Additionally, they collaborate with executive sponsors to drive action-taking as part of broader change management efforts. By establishing alignment with desired outcomes and impact, their approach goes beyond traditional consulting practices, emphasizing an entrepreneurial mindset over meeting predefined outputs within set timeframes and budgets.

Their broader perspective includes enhancing organizational learning through well-designed experiments, continuously improving adaptive intelligence (Adaptive IQ), and enhancing the organization's adaptive capacity.

The author is about to embark on a journey to assist a healthcare system in transforming itself into a High Reliability Organization. The goal is to enhance operational resilience and achieve better health outcomes.

(Note: The provided rewrite is based solely on the information you provided from the blog post.)

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